Originally posted by maij
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funny you shd bring up this example. recently I read a very interesting non-fiction book called "the outriders" that looks into individuals who are more successful and what sets them apart from the rest of the folks. I recommend our friends here to read the book (but dont take it as gospel as it tries to justify one's failures and allows an escape route for the lazy ppl - like me - to unburden some of the blame on "date of birth or network, or ..."! like Bill Gates or Steve Jobs are "proven" to be this successful becoz they were at the right place at the right time and had the right fortune breaks. had these breaks been slightly early or late or misplaced, they'd have been just a bunch of regular engineers and drop outs like a million others!!! weird book. but you may find it useful, even if as merely anecdotal, in your talks and lectures)
anyway, it had a section on the issue of communications between ppl and how important it is to be as frank and simple and direct as possible, which would make or break a serious situation. and how cultures differ in this matter.
the example was a korean airlines mishap where the plane had crashed into a mountain and on inspection of the black box the western investigators found plenty of clues why this accident happened and what could have been done to avoid it.
you see, the korean culture much like the japanese are extremely deferential to their seniors or bosses or persons placed higher in society. to cut a long story short, it seems the CO-PILOT had noticed a set of small (and insignificant by themselves. but significant as a collective) clues that pointed towards a major problem. but being extremely deferential, instead of straight away warning the senior pilot, he kept making timid remarks like “do you advise checking this or looking into that” (instead of what the westerners do which is “there’s a problem. We must check this”) … which was repeatedly ignored by the more experienced and senior pilot. The co-pilot repeats this a couple of more times when the pilot, replies frustrated and angry, that he knows better and is more experienced in this route and nothing would happen. A few minutes after that, they crash into a mountain because their defective/erratic radar (or another instrument like the warning system. Cant remember. Shitty memory, mine) had failed to warn them!
In case you are interested to know, the Korean airlines, after this investigation made sure all their pilots are trained by westerners with western standards and to do away with hierarchical deferential customs.
Goes to show everyone can make a mistake, even those with the greatest expertise and experience. And just about anyone can spot a flaw. Too much deference and thinking “he’s the pilot and he cant go wrong” may result in a lot of crashes. Even in football campaigns.
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